1) Service Overview
Saffron Slice Pizzeria (“we”, “us”, “our”) provides dine-in, takeaway, and delivery of pizzas and related food items across select serviceable areas in India. These Terms govern your access and use of our website, phone ordering, and in-store purchases.
- Jurisdiction: Laws of India; exclusive jurisdiction of competent courts where the order originates or where our principal office is located.
- Eligibility: You must be at least 18 years old or ordering under the supervision of a legal guardian.
- Allergens: Dishes may contain or come into contact with nuts, dairy, gluten, or other allergens. For clarity, contact support before placing an order.
2) Orders and Acceptance
An order is an offer to purchase. We may accept or decline for reasons including stock availability, delivery feasibility, or suspected fraud. Confirmation is issued via on-screen status, SMS, or email when available.
- Accuracy: Ensure your address, contact number, and order details are correct. We are not responsible for failed deliveries due to inaccurate information.
- Modification: Post-confirmation edits are limited. Contact support urgently for changes; additional charges may apply.
- Cancellations: Customer-initiated cancellations are permitted until preparation starts. Once cooking begins, cancellation may be refused or subject to a partial fee.
- Bulk Orders: Orders above typical household quantities may require prepayment and extended lead time.
3) Pricing and Payments
Prices are displayed in INR and inclusive of applicable taxes unless stated otherwise. Delivery fees, surcharges, or packaging charges may apply based on location and order size.
- Methods: UPI, debit/credit cards, net-banking, cash on delivery (where available). We may change supported methods anytime.
- Authorization: You authorize us or our payment partners to verify and debit your selected payment method.
- Invoices: Digital invoices are shared on request; keep your order ID for quick assistance.
- Offers: Promotions, coupons, and combos have independent terms and expiry; cannot be clubbed unless specified.
4) Delivery and Pickup
Estimated times are indicative and may vary due to kitchen load, traffic, or weather. Risk and title transfer on delivery or pickup.
- No-Contact Delivery: Available upon request; our rider will place the order at your door and step back for verification.
- Unreachable Recipient: If we cannot reach you after reasonable attempts, the order may be marked delivered or returned; additional charges may apply.
- Pickup Window: Please collect your takeaway within the notified window to maintain food quality.
5) Quality Issues, Refunds, and Credits
We aim for top quality. If your order is incorrect, missing items, or unsatisfactory, contact us within 2 hours of delivery with clear photos and the order ID.
- Resolutions: Replacement, partial/full refund, or store credit at our discretion after verification.
- Non-Refundable: Taste preferences and delays caused by force majeure or inaccurate addresses are typically non-refundable.
- Chargebacks: If you initiate chargebacks without notifying us, we may suspend service pending investigation.
6) Acceptable Use
You agree not to misuse our services. Without limitation, you will not:
- Place fraudulent orders, resell items without consent, or engage in harmful or illegal activities.
- Interfere with the website via bots, scraping, or attempts to bypass security.
- Harass or endanger staff or riders; we may refuse service and involve law enforcement where required.
7) Limitations of Liability
To the fullest extent permitted by law, Saffron Slice Pizzeria will not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill arising from use of our services.
- Food Safety: Despite best practices, cross-contamination risks exist in shared kitchens. Please notify us about allergies before ordering.
- Third Parties: We are not responsible for third-party platforms, payment gateways, or delivery partners beyond our reasonable control.
8) Privacy and Data
We respect your privacy. We use necessary cookies for core functionality and, with consent, analytics/marketing cookies to improve services. Manage your preferences anytime below.
9) Changes to Terms
We may update these Terms to reflect operational, legal, or regulatory changes. Revisions take effect upon posting. Material changes will be announced on this page.
10) Contact and Support
Questions about these Terms or an order? Reach us:
- Phone: +91 98274 63510
- Email: hello@saffronslice.in
- Address: 17 MG Road, Indore, MP 452001, India