Privacy Policy
This Privacy Policy explains how Saffron Slice Pizzeria (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit our website, order pizza online or in-store, interact with our cookie banner, or engage with our marketing in India. We comply with the Digital Personal Data Protection Act, 2023 (India) and applicable rules.
Last updated: 15 Sep 2025 • Contact DPO: privacy@saffronslice.in • +91 98674 30215
Who we are
Saffron Slice Pizzeria, operating at 21 MG Road, Bengaluru, KA 560001, India. For privacy matters, our Data Protection Officer is Ms. Anika Sharma, reachable at privacy@saffronslice.in or +91 98674 30215.
How we collect data
- Directly from you: when you place orders, create an account, contact support, or submit feedback.
- Automatically: through cookies and similar technologies when you browse our site.
- From third parties: payment providers, delivery partners, and analytics tools (aggregated and pseudonymized where possible).
Personal data we process
- Identity and contact: name, phone, email, delivery addresses.
- Order details: items, preferences, billing amounts, transaction IDs.
- Device and usage: IP address, browser type, pages visited, interactions with our cookie banner.
- Marketing preferences: opt-ins, unsubscribes, and campaign engagement.
Lawful bases under India’s DPDP Act
- Consent: for analytics, marketing, and certain cookies.
- Performance of a contract: to accept, prepare, and deliver your order.
- Legitimate uses permitted by law: fraud prevention, security, service improvements.
- Legal obligation: accounting, tax, and record-keeping requirements.
How we use your data
- To fulfill orders, process payments, and arrange delivery.
- To personalize menu suggestions and offers with your consent.
- To monitor website performance and improve quality of service.
- To communicate order updates, service messages, and (with consent) marketing.
Cookies and similar technologies
We use first-party and third-party cookies. You can manage preferences at any time using the Cookie Preferences panel below.
- Strictly necessary: required for site operations (cannot be turned off).
- Analytics: help us understand traffic and improve user experience.
- Marketing: personalize offers and measure campaign effectiveness.
Sharing your information
- Service providers: payment gateways, delivery partners, cloud hosting.
- Analytics vendors: receive aggregated/consent-based data only.
- Legal authorities: if required to comply with laws or protect rights.
- Business transfers: in case of a merger or acquisition with equivalent safeguards.
Data retention
- Order and billing records: up to 8 years.
- Accounts without orders: deleted after 24 months of inactivity.
- Marketing data: retained for up to 24 months after last interaction or until you opt out.
Your rights
Subject to applicable laws, you may request access, correction, deletion, portability, or withdrawal of consent. Use the Data Request button to proceed.
Security
We apply industry-standard safeguards: encryption in transit, strict access controls, secure development practices, and periodic audits. While no system is perfectly secure, we continuously improve to protect your information.
International data transfers
If your data is processed outside India, we ensure appropriate safeguards and contractual protections consistent with applicable regulations.
Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child provided data, contact us to remove it.
Contact
DPO: Ms. Anika Sharma • privacy@saffronslice.in • +91 98674 30215
Address: Saffron Slice Pizzeria, 21 MG Road, Bengaluru, KA 560001, India